Find quick answers to your questions below...

FREQUENTLY ASKED QUESTIONS

Does TurfRenu contain live organisms?

Live bacteria are the active ingredients in TurfRenu. These microbes have been selected from nature for specific capabilities, and then adapted to maximize those capabilities in pet waste. These highly developed strains are blended in a synergistic combination of different strains, which complement each other for maximum effectiveness.

Can the bacteria in TurfRenu make me sick?

Studies have been conducted to make certain that the bacterial strains in TurfRenu are not hazardous to people or pets. These test include studies on inhalation, ingestion and skin contact. Common antibiotics kill all of the bacteria, however it may be considered an eye and skin irritant due to some of the chemical components used. It is not recommended to expose skin to the product for long periods of time and hands should be washed after handling product.

Do the microbes grow?

The microbes in the initial dosage multiply to provide an ever-increasing population. These microbes attach to surfaces in pet waste or rubber/sand infill where they continue to consume waste and organics converting them to carbon dioxide, water and more bacteria. Unlike chemical products, TurfRenu offers better value since the microbes increase in numbers when applied. 




How do TurfRenu microbes react with microbes already present in pet waste? 

Every niche in our environment supports microbial growth and has already established a population of “naturally occurring” strains. As TurfRenu is added to the environment, they grow and establish a place in that population. They work with the naturally occurring bacteria strains often breaking down large, more complex molecules into smaller units that actually feed many of the native strains. In some applications initial dosage may be higher to assist in establishing that position in an already established ecosystem.

Why are chemical ingredients added with the microbes?

Certain formulation ingredients are added to TurfRenu to “jump start” the action of microbes. By adding a low level of surfactants, some of the waste will be emulsified to become more readily available to the microbes as food. Microbes are extremely small. Billions of microbes in a pile would not be visible to the eye. Pet waste on the other hand, is large and quite visible. Tiny microbes can only work at the waste/urine interface. As waste is emulsified it greatly increases the surface area where the microbes can do their work. Only small amounts of surfactant are required to initially assist the microbes. In addition to surfactants, micronutrients and small amounts of lipase enzyme may be added to assist in initiating microbial activity.







HELP & MORE

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?